Shipping is FREE for orders over Rs.1999. Orders below Rs.1999 are charged a nominal shipping fee.
Each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders.
Most orders are shipped within 4-7 working days and the courier company takes another 2-7 working days for delivery depending upon the shipping address. Some products like subscription boxes will take the mentioned number of working days as mentioned in product description.
Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and contact our customer care department with your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Cancellation and Return Policy
Our return policy lasts 7 days. If 7 days have gone by since receipt of products, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned, this may be mentioned in the description of the products during sales or seconds clearances.
Additional non-returnable items:
- Gift cards
- Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- Special offers
To complete your return, we require a receipt or proof of purchase.
Although we make every effort to fulfill all the orders placed there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Care Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. If you have paid for the order by alternate payment options then our Customer Care team will contact you to process the refund by alternate methods.
Incorrect address or refused delivery
If any packages are returned back to aztuckerbox.com due to insufficient or wrong address or unclaimed or refused delivery, customers are subject to pay a 25% restocking fee on the merchandise plus the actual shipping charges incurred by AZ Tuckerbox to send the shipment. In the event of a reshipment of the same order, customers will be responsible to pay shipping charges for the reshipment.
Customer Cancellation and Changes
You can contact Customer Service at email@example.com within 8 hours from the time your order was placed to cancel the order or make any changes you require. We will not be able to accept any cancellations or modifications to the order after 8 hours.
If the descriptions or contents or size of the product ordered & delivered do not match the ones advertised on our website, the user can seek a replacement of the product within a period of seven days from the date of accepting the delivery. In such an event, all return shipment charges shall be compensated by aztuckerbox.com. Customer will have to contact the Customer Service department at firstname.lastname@example.org for processing the cancellation. Customer will be required to ship the product back to aztuckerbox.com at the address provided by the Customer Service department. The refund can only be processed once the product has been received by aztuckerbox.com. The returned product should be unused, unwashed, and should have all the original product tags and packaging that they were shipped to the customer with, otherwise the refund claim will be denied.
However, the replacement shall not be given if the buyer simply does not like the item or for any other reason. In any case, aztuckerbox.com shall not entertain any complaints after seven days, once the order is delivered.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.